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Handling Confrontation

Handling Confrontation
  • #: 8894
  • Price: $7.99 In Apple Store
  • Category: Books
  • Updated: 2010-01-20
  • Current Version: 1.0
  • 1.0
  • Size: 0.50 MB
  • Language: English
  • Seller: Andrews UK Limited
  • Requirements: Compatible with iPhone, iPod touch, and iPad. Requires iOS 3.0 or later
  • © copyright Andrews UK Limited, under license from Summersdale Publishers Ltd
  •  Add to Favorite apps



This comprehensive guide to handling confrontation in the business environment provides tips on how to use de-escalation techniques, including stance and body language; how to read and interpret signals that lead to aggression; and how to handle irate customers

It is, unfortunately, a reflection of the society in which we live that assaults against the person are becoming more and more frequent. These assaults can take many forms from domestic violence to street muggings, road rage and violent robbery within the home environment. Nearly everyone knows of someone who has been the victim of an attack, in whatever category, and such acts of violence can erupt at any time. The outcome of these assaults can result, in some cases, in serious injury or even death. Taking all the ‘normal’ precautions against assault no longer provides any guarantee that you will not become a victim; even the most innocent of pursuits can result in a confrontational situation where the potential for violent assault exists.

For this reason alone, it makes sense to prepare a de fence against such attack by learning the techniques that can save you, or at least minimise the severity of the attack. This defence should not only include the techniques to be deployed in the event of physical contact but should include the psychological aspects of defence such as the interpretation of body language, non-physical defence techniques, resolution and other aspects which are not generally covered by the more popular self-defence courses available.

The programme set out in this book is specifically de signed for those at risk of aggressive and sometimes violent situations in the workplace. In this context, the workplace can be anywhere where you come into contact with members of the public as part of your work, not necessarily restricted to an office or particular location. Areas where such risks occur include the airline industry (‘air rage’), hospitals, hotels, retail outlets, banks, the public service sector – the list is extensive.

It must be stressed that this book is designed to en able you to develop workable strategies based on awareness and avoidance of confrontational situations wherever possible. Physical contact with an aggressor is always to be regarded as the last resort and should be avoided if at all possible.

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The information may be outdated (2011-03-27 08:13:54). For actual information go to iTunes

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